Administrator Assistant/Receptionist

We are the Kent and Medway Mental Health NHS Trust. We offer a range of ongoing benefits to our valued workforce. From an active health and wellbeing programme to regular recognition events, we work hard to provide varied benefits that make a difference to your work-life balance. Here are some clips of our Kent and Medway Mental Health NHS Trust staff, speaking about their role and why they enjoy working for us Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. --------------------------------------------------------------------------------------------------------------------------- Job overview Are you a people person with great organizational skills? We have an exciting opportunity for an Admin Assistant / Receptionist to join our friendly and dedicated Community Mental Health Team at Britton House, Gillingham. As the first point of contact for our service, you will play a truly integral role in our day-to-day operations. You’ll be the welcoming face at our reception desk and the helpful voice on our switchboard, ensuring our patients and visitors feel supported from the moment they reach out. Alongside managing the front-of-house, you will provide vital administrative support to our multidisciplinary team of Psychiatry, Psychology, and Nursing professionals. What You’ll Be Doing: • Welcoming Visitors: Providing a warm, professional, and compassionate customer service experience at our front reception. • Managing Communications: Handling incoming calls via the switchboard with care and efficiency. • Supporting the Team: Keeping things running smoothly behind the scenes by providing essential admin support to our clinical staff. • Making a Difference: Acting as a key pillar of support for both our staff and the individuals accessing our mental health services Advert This varied role will include: • Meeting and greeting all visitors including, staff, patients, family/carers and external colleagues, including undertaking appropriate security checks, i.e. ID • Scanning and uploading documentation to clinical records. • Typing letters • Minuting meetings - if needed training will be provided • Using the patient record system RiO (training provided) • General office duties, such as answering the telephone, dealing with queries, signposting, photocopying, laminating etc • Adhoc tasks as required. • Dealing with clients empathetically. • Ordering of stationery and other items as required via SBS (training provided). It is important that the successful applicant exhibits empathy and compassion, has a professional and flexible attitude, likes being part of a team, has good communication and interpersonal skills, is able to prioritise workloads. Working for our organisation We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated ‘Good’ by the Care Quality Commission (CQC). Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD. Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve. Our vision is simple: we are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident. Join us if you share our passion for better mental health care and want to be part of a team that’s working well together. Detailed job description and main responsibilities Ideally educated to GCSE standard, with A to C in Maths and English (or equivalent) you will also have knowledge of MS Office applications i.e. Word, Outlook, Excel and PowerPoint. Previous administrative experience, excellent typing skills and telephone manner. Please refer to the attached job description for the full details on the responsibilities and person specification Previous Applicants need no apply. Important Information: In cases where we receive a high volume of applications for a post, it may be necessary to bring the closing date forward. Please submit your completed application as early as possible to avoid disappointment. Due to the high volume of applications received, it is not possible to respond individually to your application. Should you not hear from us within six weeks of the vacancy closing, please assume that your application has not been successful. Probation Period. New employees external to the trust are subject to a six-month probationary period. To deliver an effective service it is essential in some of our roles that you are able to travel between work bases in a timely manner. Production of false or forged documents/qualifications in order to obtain employment is a criminal offence and will be reported to the Police. Disclosure and Barring Service Check. Certain roles are subject to criminal record checks called Disclosure and Barring Service (DBS) checks. Therefore, you will be required to submit a completed Disclosure form to the Disclosure and Barring Service. Kent and Medway Mental Health NHS Trust are signed up to NHS England's Sexual Safety in Health Care Organisational Charter The trust takes a systematic zero-tolerance approach to tackle any unwanted, inappropriate and/or harmful sexual behaviours within the workplace and in our care provision. We are committed to sexual safety which encompasses prevention, support and decisive action against perpetrators. We are committed to keeping you and our patients safe. Use of AI when writing job applications While AI tools can be helpful in generating ideas and drafting initial versions, they should never be the sole source for writing your job application. AI cannot truly understand the specific job you're applying for or what makes you a good fit. Therefore, it's crucial to personalise any AI-generated content to accurately reflect your skills, experiences, and aspirations. Relying solely on AI to write your application may result in generic, impersonal, and potentially inaccurate content. Always review and refine any AI-generated text to ensure it effectively communicates your experience, skills, accomplishments, and aspirations, and demonstrates your suitability for the position.