Band 3 Patient Pathway Administrator

Home, community, hospital Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from. Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services. We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise. Our Trust values These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work. • Compassionate : We provide care with kindness, understanding, and empathy for all. • Inclusive : We embrace diversity and respect the unique contributions of every individual. • Collaborative : We foster teamwork across all levels, working together and with our partners to deliver the best outcomes. • Inspiring : We are committed to continuous improvement and excellence in patient care, staff development, and innovation. Job overview An exciting opportunity has arisen for a full-time Administrative Assistant to join our friendly and professional team in the Surgical Pre-Assessment team at Kingston Hospital. We are looking for someone with good clerical experience and excellent IT skills. The successful candidate must enjoy working in both a patient facing environment but also be happy to work independently. You will be supporting the busy nursing team, booking Surgical Pre-Assessment telephone and face-to-face appointments. You will also be involved with our new screening process, contacting patients and maintaining spreadsheets Please note that this is a 6 month fixed term contract Advert The successful applicant must be personable and have the ability to communicate with staff of all levels with an organised and motivated approach. Ideally you will have previous experience of working in admin within the healthcare sector. A willingness to learn is essential and full training and support will be given on all aspects of this role. The role will involve booking appointments, ensuring the nurses have all the relevant information for their clinics and supporting the reception area when required. This post is a full-time position and the successful applicant will be required to work 5 days a week Monday to Friday. Please see the Job Description for a comprehensive list of duties. Working for our organisation Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated “Outstanding” for overall quality and leadership by the national Care Quality Commission regulator. We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington. Detailed job description and main responsibilities ***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification*** Note: ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria. We support the NHS Flex for the Future pledge We welcome conversations about flexible working from day one, including options such as adjusted hours, compressed hours and other arrangements. If flexibility matters to you, please talk to us - we’ll be happy to explore what’s possible for the role and the service. Your recruitment team The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us: E: [email protected] Your application Please ensure your supporting statement clearly reflects the job description and person specification , as shortlisting will be based on these criteria. Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role. Use of Artificial Intelligence We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style. References Please provide a minimum of 3 years’ employment and/or education history , including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks. Closing date To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications. Shortlisting If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly. Application feedback If you do not hear from us within four weeks of the closing date , please assume your application has not been successful on this occasion. Safeguarding and DBS Checks We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.