Warehouse Manager

Introduction Client in this area Rosslyn seeks this skills Duties & Responsibilities Key Responsibilities: Operational Management • Plan and allocate resources to execute daily operational requirement Manage warehouse, distribution, production and logistics activities. • Coordinate inbound and outbound movement of stock and products. • Oversee inventory management and stock control processes. • Monitor operational KPIs and productivity targets. • Conduct daily operational meetings and toolbox talks. • Manage operational risks and implement business continuity plans. • Ensure efficient utilization of labour, equipment and facilities. • Maintain operational dashboards and performance reports. • Support client stock-take activities and inventory audits. • Ensure housekeeping and workplace standards meet operational requirements. • Drive continuous improvement initiatives to improve efficiency and reduce costs. • Manage contractors and service providers operating on site. Client Relationship & Service Delivery • Establish and maintain strong relationships with client representatives. • Ensure adherence to Service Level Agreements (SLAs). • Conduct regular operational and performance review meetings. • Perform monthly scorecard reviews. • Resolve client concerns and service issues promptly. • Act as primary client liaison for operational matters. • Identify opportunities for business growth and service expansion. • Maintain regular communication regarding operational performance. • Investigate and resolve customer escalations. • Support client audits and service evaluations. Employee Relations & HR Administration • Manage all employee relations matters. • Ensure compliance with labour legislation and company policies. • Handle disciplinary investigations and hearings. • Manage grievances and employee well-being issues. • Maintain harmonious industrial relations. • Collaborate with employee representatives and shop stewards. • Manage poor performance processes. • Maintain accurate disciplinary records. • Develop contingency plans for strikes and work stoppages. • Conduct employee engagement meetings and communication sessions. Recruitment & Staffing • Forecast labour requirements and workforce planning needs. • Collaborate with recruitment teams on role specifications. • Participate in selection and recruitment activities. • Ensure workforce levels align with operational requirements. • Drive Employment Equity and transformation objectives. • Verify candidate assessments and recruitment documentation. • Plan seasonal labour requirements. • Ensure proper onboarding and induction of all employees. • Ensure compliance with recruitment SOPs and client requirements Health & Safety Compliance • Ensure SHEQ files remain updated and compliant. • Enforce safety regulations and cardinal safety rules. • Maintain PPE management and issuance controls. • Conduct safety inspections and audits. • Promote a strong safety culture. • Investigate incidents and implement corrective actions. • Manage IOD administration and compliance. • Ensure compliance with client and legislative safety requirements. • Monitor environmental and quality standards. • Ensure adherence to ISO standards where applicable Payroll & Timekeeping • Ensure accurate payroll input and processing. • Validate timesheets and attendance records. • Approve payroll submissions within deadlines. • Resolve payroll-related queries. • Distribute payslips where required. • Monitor absenteeism and leave trends. • Investigate attendance irregularities and abuse of sick leave. • Ensure payroll compliance and record integrity Financial & Reporting • Manage site operations within approved budgets. • Assist in budget preparation and forecasting. • Monitor operational expenditure • Ensure accurate invoicing and sales order processing. • Liaise with Accounts Receivable regarding client payments. • Monitor profitability and cost control measures. • Review pricing schedules and contract expenditure. • Ensure payroll expenses align with budget allocations. • Deliver financial and operational reports Leadership & Team Development • Lead and manage operational teams. • Coach, mentor and develop direct reports. • Build a high-performance culture. • Ensure employee development plans are in place. • Drive succession planning and talent management initiatives. • Promote company values and culture. • Ensure effective communication across all levels. • Foster employee engagement and retention. • Manage performance reviews and corrective action plans. Promote a learning and development culture Desired Experience & Qualification Required Qualifications: • Matric (Grade 12) required • Tertiary qualification in Logistics, Supply Chain, or related field preferred Experience Required: • Minimum 5 years’ experience in warehouse or operations management • Proven track record in managing large teams and client relationships • Experience in industrial services or similar environments advantageous