Customer Success Manager

About the Role Artemis is looking for an experienced Customer Success Manager to own customer relationships from post-sale onboarding through adoption, retention, renewal, and growth. This is not a traditional support role.

We are looking for someone who can take ownership of a book of business, understand how customers are actually using the platform, identify risk early, and actively drive customers toward getting measurable value from Artemis.

We're growing quickly and evolving how Customer Success operates alongside a more product-led customer journey. The right person will be comfortable working in a startup environment where processes are improving quickly and will help us build a scalable CS function rather than simply inherit one.

What You'll Own Own a portfolio of Artemis customers throughout the post-sale lifecycle. Guide new customers through onboarding and into meaningful product adoption. Drive customers toward early usage milestones, including an initial target of at least 30% of contracted usage within their first 30 days.

Continue driving deeper adoption after onboarding and identify customers who are underutilizing the platform. Monitor customer health and proactively intervene when usage, engagement, payment status, or other signals indicate churn risk. Own retention and renewal outcomes across your book of business.

Identify expansion opportunities and partner with Sales when a customer is ready to grow. Build strong relationships with customer stakeholders and understand their business goals, workflows, and challenges.

Partner closely with Sales to ensure expectations set during the sales process translate into successful customer outcomes. Work with Product and technical teams to surface recurring customer feedback, implementation issues, and product needs.

Maintain accurate customer health, onboarding, adoption, renewal, and churn information in our systems. Help improve the playbooks, processes, reporting, and automation we use as the CS organ