Infoblox DDI Engineer - Network Operations

: The position of an Infoblox DDI L2 is responsible for the ongoing network operations management to provide 24x7 support. Total Experience : 5 - 10 years Key Responsibilities : - Provide tier-3 (expert level) operational support to resolve critical business issues that require deep network DNS, DHCP, IPAM, Time Services troubleshooting techniques and performance analysis - Independently own the Network Infrastructure support solving complex issues and suggest design modifications as appropriate - Ensure SLAs are met - Responsible for performance analysis, proactive troubleshooting and capacity planning for the Network platforms - Perform monitoring and maintenance of overall environment working with experienced team members - Perform change controls. Update process documentation and team portals - Participate in troubleshooting, capacity planning and analysis, performance analysis & Root Cause Analysis - Communicate with peers and managers regarding system issues & participate in 24x7 on-call - Automate operational tasks to make processes simpler and more robust - Provide an effective network DDI capacity plan - Develop and monitor global weekly and monthly trending reports by business sectors to justify future growth Additional Responsibilities : - Oversees the management of service level agreements (SLAs) with vendors and service providers - Oversees and directs all aspects of the 24/7/365 mission critical network/telecommunication infrastructure operations; including planning, supporting, and maintaining functions - Serves as the senior-level escalation point for DDI network operations to resolve critical incidents - Maintains policy and procedures manual, conducts monthly service review meetings with key stakeholders - Provides leadership, management, direction, and technical oversight for the network operations department Required Qualifications and Experience : - Bachelors degree, or related qualification - Minimum 2+ years working experience in Infoblox - Experience of working in a multi-cultural, virtual team, across multiple geographical regions - Extensive support of Routing Protocols/Technologies - Hands on Experience with DDI / IP Address migration to Infoblox - Drive delivery of DDI solutions, including project and implementation support - Thorough understanding of DHCP, DNS, IP Addressing and Time Services - High degree of experience in the day to day configuration and Sr. level troubleshooting of IPAM DHCP, DNS, and DDNS - Experience in installing, configuring, and troubleshooting Infoblox Grid Master, Grid Manager, Grid Members - Experience in configuring and troubleshooting Infoblox HA setup and NTP - Experience diagnosing network problems using Wireshark, Fiddler, and other diagnostic tools - Knowledge in Infoblox reporting - Thorough understanding of Infoblox operations and maintenance - Creating & modifying DNS zone files manually (forward and reverse zones) - DNS Anycast - DHCP FOA - Time Services knowledge of : NTP & PTP - Work collaboratively with other teams such as LAN, WAN, firewall, Active Directory, Hosting etc. - Integration of DNS and DHCP in Active Directory environment - Strong understanding of application communication methodologies - Ability to perform TCP/IP Network traces/packet captures with solid experience interpreting results - Knowledge of Linux and UNIX system - Scripting knowledge (i.e. Shell, Perl) - High level of confidence and competence communicating on bridges - Experience with monitoring tools and strategies - Perform or participate in complex maintenance or deployment activities - Create or modify documentation in response to new events and learnings - Routinely provide constructive feedback for improvement opportunities - Ability to coordinate and direct activities across multiple teams - Excellent customer focus and engagement skills - Advanced knowledge of technical/business environment and problem determination strategies - Develops and maintains standard operating procedure manual and processes used by the team - Certification is preferred (CCNP, Infoblox Certified, DDI OEM Certifications)