Brennan - L2 System Engineer - Unified Endpoint Management

The Role: As a vital part of the Managed Services and Operations team, you'll take the lead in standardising, configuring, and automating provisioning, remediation, updates, and roadmaps for desktop environments - particularly using Microsoft Intune, SCCM, Autopilot, and related tools. Role Responsibilities: - Develop and maintain standards and best practices for OSD/SOE, Intune, and application deployment across large enterprise environments. - Design, audit, and optimise end-to-end deployment solutions, from AutoPilot based provisioning to SCCM-driven SOE rollouts. - Ensure patch compliance and system updates across client environments using Intune update rings or SCCM. - Lead pilot rollouts, driver updates, application packaging, and image management. - Act as an escalation point for complex issues from the Managed Services and Operations teams. - Support application lifecycle management via Windows Store and SCCM. - Work closely with cross-functional teams including Network, Product Engineering, and Automation to create and maintain service catalogue items and automation scripts. - Contribute to knowledge sharing and training within the wider team. - Help clients transition toward a modern hybrid infrastructure, recommending the best approach (Intune/AutoPilot vs SCCM/SOE) on a per-device basis. Required Skills & Experience: - 5+ years of experience in Endpoint Management within enterprise environments. - Expert-level knowledge of Wintel environments and a broad range of infrastructure technologies. - Proven experience with SCCM, including SOE builds, device updates, and application deployment. - Advanced proficiency with Microsoft AutoPilot and Intune MDM for modern device management. - Strong understanding of automation capabilities within SCCM and Intune, including API integrations and scripting (e.g., PowerShell). - In-depth knowledge of patch management using Intune, SCCM, or similar endpoint management tools. - Familiarity with Tanium or similar endpoint security platforms. - Experience acting as the final escalation point for complex, high-impact technical issues. - Strong skills in root cause analysis and problem resolution. - Solid ITSM queue management abilities and a disciplined approach to ticket handling. - Experience conducting technical workshops and knowledge sharing sessions with both clients and internal teams. - Willingness and ability to travel to client sites for hands-on support when required. - A proactive, "do-what-it-takes" attitude with a customer-first mindset. - Relevant industry certifications (such as Microsoft, ITIL, or equivalent) are highly desirable. Desirable Skills & Experience: - Subject matter expertise (SME) in Intune, with deep technical knowledge and hands-on experience. - Previous experience working in an outsourced service delivery environment or Managed Service Provider (MSP) setting. - Solid understanding of ITIL principles and service management methodologies. - Practical experience with cloud platforms, particularly Microsoft Azure and/or AWS. - Working knowledge of networking fundamentals, including Azure networking components, and familiarity with SQL administration, SQL Reporting Services, PowerBI and Graph API. - Microsoft 365 certifications or equivalent industry-recognised credentials.