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Solution Architect, Salesforce Core / Agentforce, USA
OSF Digital•United States•🌍 Remote
Full-timeSenior
$150k - $180k
per year
👁️ 0 views•📝 0 applications•Posted 9/26/2026•Expires 10/26/2026
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Job Description
We are seeking a highly skilled and business-focused Salesforce Solution Architect specializing in Sales Cloud, Service Cloud, and Agentforce. This role is ideal for a functional leader who can bridge business strategy and Salesforce capabilities, driving end-to-end solution design that enables revenue growth, service excellence, and AI-powered workforce productivity.
Responsibilities
• Lead client engagements for Sales Cloud, Service Cloud, and Agentforce, defining scalable solution architectures aligned to business goals.
• Define and own the end-to-end solution design, including business processes, automation strategy, AI use cases, and cross-system integrations.
• Translate sales and service operational requirements into optimized Salesforce solutions, including pipeline management, case lifecycle management, Omnichannel routing, and AI-driven agent workflows.
• Drive solution governance, ensuring alignment with best practices, data strategy, user adoption goals, and measurable business outcomes.
• Facilitate discovery workshops, architecture vision sessions, and executive presentations, clearly articulating functional design decisions.
• Provide functional leadership and mentorship to consultants and delivery teams, ensuring cohesive execution across onsite and offshore resources.
• Promote continuous innovation by leveraging Salesforce platform capabilities, including Flow, analytics, automation, and Agentforce AI features to improve productivity and customer experience.
Requirements
• 10–12 years of Salesforce experience with 5–7 years in Solution Architect or senior functional leadership roles leading enterprise Sales and Service transformations.
• Proven expertise in Sales Cloud, Service Cloud, and Agentforce, including sales lifecycle management, forecasting, service operations, knowledge management, and AI-driven automation.
• Strong understanding of Salesforce platform capabilities, data models, security concepts, and governance frameworks from a functio
Required Skills
Business StrategyEnterprise SalesForecastingLeadershipPipeline ManagementRevenue GrowthSalesforce
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