Business Development Lead

About the Role We are seeking a commercially driven and relationship-focused professional to manage and grow strategic customer accounts while actively driving new business opportunities across the market.

As the primary point of contact for key customers, you will build trusted relationships, drive successful solution delivery, and grow accounts through strategic planning, upselling, and cross-selling.

Partnering closely with internal stakeholders, you will identify new business opportunities, strengthen customer engagement, and drive revenue growth through a proactive farmer-hunter approach.

This role is ideal for a commercially minded professional who excels at developing long-term partnerships, expanding account value, and delivering measurable business outcomes.

Key Responsibilities

Strategic Account Management Act as the trusted advisor and primary point of contact for assigned customer accounts. Build and maintain strong, long-term relationships with key stakeholders. Develop a deep understanding of customers' business objectives, challenges, and priorities.

Create and execute strategic account plans to drive engagement and growth. Revenue Growth & Business Development Identify and develop opportunities for account expansion through upselling and cross-selling initiatives. Drive revenue growth and achieve assigned sales and margin targets.

Prepare business proposals, quotations, and commercial solutions. Lead commercial discussions and support contract negotiations through to closure. Customer Success & Service Delivery Partner closely with cross-functional teams to ensure seamless delivery of products and services.

Align customer expectations with internal delivery capabilities. Proactively manage customer issues and drive timely resolution. Ensure high levels of customer satisfaction, retention, and ongoing engagement. Pipeline Management & Forecasting Maintain accurate opportunity and account records.

Manage sales pipelines and provide regular forecasts. T