Healthcare Appointment Setting Specialist

Job Title: Lead Nurturing & CRM Assistant Position Type: Part-Time Work Hours: 10:00 AM - 2:00 PM Pacific Daylight Time, Monday - Friday Salary rate: $6-$8 Job Responsibilities: Follow up with incoming leads through phone, email, text, and other communication channels.

Build rapport with prospective patients and maintain consistent follow-up. Educate and qualify leads based on their needs and interest in the practice's services. Guide qualified leads toward scheduling an appointment or taking the appropriate next step. Re-engage previous or inactive leads when needed.

Maintain professional and patient-friendly communication throughout the process. Create, organize, update, and manage the practice's CRM. Maintain accurate lead and patient information. Track lead status, follow-ups, appointments, and next steps. Keep the lead pipeline organized and ensure no leads are missed.

Support improvements to CRM workflows and lead-nurturing processes. Manage email and SMS follow-up sequences and automations. Support lead re-engagement campaigns. Monitor responses and follow up with interested prospects. Respond to social media inquiries and direct messages.

Guide social media leads toward the appropriate next step. Use ClickUp or similar project-management tools to track daily tasks and workflows. Support multiple patient acquisition and administrative workflows. Communicate updates, concerns, and progress proactively.

Requirements

At least 1 year of previous experience in l ead nurturing, sales support, lead qualification, patient acquisition, or a related role. Hands-on experience using and managing CRM systems. Comfortable with patient or customer outreach and consistent follow-up. Strong written and verbal English communication skills.

Reliable, proactive, organized, and able to work independently. Strong follow-through and attention to detail. Comfortable learning new CRM, EHR, and workflow systems. Basic Requirements Must speak and write English clearly and professionall