Fluent English) Technical Support Consultant, QA & Bug Management (Remotely)

**Who are we?** **SupportYourApp** is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a **Technical Support Consultant** today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. **What you will do**: - Handle multiple concurrent chat sessions without mixing up details or delaying responses; - Synthesize customer issues into clear reports for tier 2 support when necessary; - Leverage tools such as Twilio, Google Log Explorer, Azure Logs, and internal systems to identify, replicate, and troubleshoot issues; - Troubleshoot issues rapidly, especially during critical failures or outages affecting multiple sites; - Analyze APIs and data models to detect incorrect values or inconsistencies; - Develop and maintain support documentation, FAQs, and training materials; - Participate in QA and bug management processes; - Maintain deep understanding of client solutions and meet KPI. **What you need to succeed in this role**: - Excellent English communication skills (at least C1-C2 level); - Ability to quickly analyze logs, system behavior, and technical issues; - Knowledge of HTTP status codes and browser developer tools; - Familiarity with support technologies like Twilio, Google Log Explorer, and Azure Logs; - Ability to decipher vague complaints and formulate actionable solutions; - Strong analytical thinking and research skills; - Positive, proactive and responsible attitude; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload). **Benefits**: - Fixed schedule (Monday-Friday, 10 AM - 7 PM, GMT-3); - Opportunity to cooperate fully **remotely;**: - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also - internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive **Support Specialist** who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded!