Techno Functional Project Manager - Retail/eCommerce

KEY RESPONSIBILITIES: - Drive end-to-end project governance across ERP, e-commerce, IT systems, and cybersecurity initiatives. - Act as a bridge between business, tech teams, and external partners-vendors. - Lead ERP implementation planning, readiness, and execution support. - Manage IT ticketing systems rollout and other value-added solution onboarding to user adoption and process optimization. - Oversee e-commerce platform implementation and ecosystem integrations. - Drive integration of modern AI-based tools (custom and ready solutions) across business use cases. - Ensure the right balance between build vs. ready-to-use (SaaS) solutions. - Track timelines, risks, dependencies, and delivery quality. - Run structured reviews, reporting, and stakeholder communication. - Maintain strong documentation, MOMs, and governance discipline. MUST HAVE EXPERIENCE: - Proven experience in ERP implementation projects. - Hands-on exposure to modern retail and e-commerce ecosystems. - Experience in integrating SaaS platforms and third-party systems. - Exposure to AI-based tools-solutions implementation (custom or ready platforms). - Experience with technology value-added system implementation and adoptions. - Basic exposure to cybersecurity projects or governance frameworks. PREFERRED EXPERIENCE: - Experience in luxury or premium retail technology environments. - Consulting experience in retail-e-commerce digital transformation projects. - Exposure to platforms like Shopify, Magento, Zoho, or similar ecosystems. - Experience managing multi-vendor and cross-functional delivery environments. CORE SKILLS: - Strong techno-functional understanding of complex tech rollouts. - Ability to balance build vs. buy decisions practically. - Excellent stakeholder management (internal and external). - Strong communication skills, especially with senior leadership. - Ability to drive closure, not just coordination. - Structured, detail-oriented, and execution-focused. EXPERIENCE: - 8 - 12 years (flexible for the right candidate with strong retail-tech exposure).