Cloud Solutions Engineer 2

Become a part of our caring community The Cloud Solutions Engineer 2 Supports development and execution of cloud implementation strategy within organization's existing IT infrastructure.

The Cloud Solutions Engineer 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

The Cloud Solutions Engineer 2 Implements organization's cloud strategy from a technical perspective, including design, planning, integration, maintenance and support of cloud architecture.

This position is also responsible for the design, implementation, administration, maintenance, and support of the organization's Genesys Cloud CX platform and related contact center technologies.

This role partners with business stakeholders, operations teams, telecommunications providers, and technical teams to deliver scalable, reliable, and customer-focused contact center solutions.

Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding work methods, occasionally in ambiguous situations, and requires minimal direction while receiving guidance when needed.

Follows established guidelines, procedures, and change management practices. Collaborates with product managers and engineers to develop specifications for new cloud based products/services, applications and solutions.

Drives the roll-out of cloud management platforms, evaluates its performance and implements enhancements. Also responsible for processing move/add/change requests pertaining to telephony systems.

Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Key Responsibilities

Administer, configure, and support