Onboarding Specialist

About the Company: Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines.

Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.

About the Position: As the Onboarding Specialist, you will be responsible for guiding B2B clients through the onboarding process, ensuring a smooth and successful transition into our services.

You will serve as a trusted point of contact for new clients, helping them navigate onboarding milestones, coordinating with internal teams, and setting the foundation for long-term customer success.

Requirements

Excellent English communication skills: verbal, written, and reading – MUST Previous experience onboarding B2B clients – MUST Previous experience in Customer Success, Customer Onboarding, Account Management, or a similar client-facing role – MUST Strong interpersonal skills, with the ability to build rapport with clients Experience managing client relationships and guiding customers through implementation or onboarding processes Detail-oriented with a focus on providing exceptional customer service Strong organizational and project coordination skills Ability to work independently as well as collaboratively within a team environment Responsibilities: Serve as a primary point of contact for new customers during the onboarding process Guide customers through onboarding milestones and ensure a smooth transition Schedule and coordinate onboarding meetings, training sessions, and follow-up calls Maintain regular communication with customers to provide updates and answer questions Collect and organize customer information required fo