Frontshop Assistant - Okavango

Description Dis- Chem Okavango requires a Frontshop Assistant to uphold the merchandising standards whilst supporting the customer service at point of sales in accordance with Dis-Chem policies and procedures. Minimum Requirements: Essential: • Grade 12 – Matric or Senior Certificate • 0 – 6 Months Retail work experience Advantageous: • 1 Year work experience within Retail • Certification in Retail Business Management Job Description: • Ensure that full ranges of products are on the shelves at all times and neatly presented. • Maintain the stock on the shelves to ensure it has not reached its sell by date. • Restock merchandise when needed to ensure maximum sales. • All out of stock queries from customers must be followed up on, in line with the customer service out of stock list and ensure they are dealt with in a timeous manner. • Ensure delivered stock and/ or stock pulled from the storeroom are stored and packed in the correct space. • Ensure merchandise displays, labels and pricing are correct at all times and report all price discrepancies to management. • Ensure the storeroom organised, neat and tidy. • Keep up to date with new product knowledge to effectively assist customers. • Assist with restocking of merchandise and supplies when needed to ensure maximum sales. • Assist with back shopping when required. • All merchandise must be handled carefully to prevent any losses. • Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments. • Exchange merchandise for customers and accept returned goods by customers when authorised to do so by the Frontshop Leader. • Process all loyalty cards including those of accelerated partners. • Ensure cash is placed in the drop safe according to standard operating procedures. • Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/ or Retail Store Assistant. • Ensure accurate cash flow at all times. • Facilitate rotation of stoke on a regular basis and adhere to Dis-Chem stock control procedures. • Report low stock levels, items that are out of stock, damaged stock and expired stock to management. • Assist with the counting of stock files and general stocktaking. • Identify and report damaged and expired stock immediately to management. • Assist with the loading and off-loading of stock when needed. • Ensure boxes are flattened after unpacking stock and taken to the designated area. • Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers. • Report customer compliments and complaints to management. • Adhere to the customer turnover per hour rate as per company benchmark. • Assist with the training of new and current team members. • Ensure that outgoing stock/ items/ scripts are scanned and paid for. • Keep daily takings (cash, cheques, vouchers, card slips, line voids and incomplete dockets) inside the till drawer until they are placed in the drop safe. • Report bad and suspicious behaviour for both staff and customers to management. • Housekeeping must be in accordance to Dis-Chem standards. • Adhere to Dis-Chem Policies and Standard Operating Procedures. • Adhere to Health and Safety rules and regulations. • Adhere to the Dis-Chem uniform and personal appearance policy Competencies: Essential: • Knowledge of retail operations and administration • finds solutions to potential issues as well as knowing when to escalate the problem and what level to escalate it to. • Comprehending fundamental arithmetic’s like addition, subtraction, multiplication and division. • Conveys ideas and facts verbally using language • Addresses customer questions in a timely manner • Recognises the need for procedures and follows relevant procedures. • Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight Advantageous: • Basic computer skills (Word, Excel, and Outlook), numerical skills. SAP. Special conditions of employment: • Be able to work retail hours • South African citizen • MIE, no criminal record and clear credit rating • Driver’s license and own reliable transport Remuneration and benefits: • Market-related salary • Provident Fund • Staff Account • Medical Aid ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL. Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity and Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities. Package & RemunerationMarket RelatedAbout Us Since our founding in 1978, Dis-Chem has grown into South Africa’s leading health-and-wellness retail chain — with over 20 000 employees across our stores and head office. Today, with over 300 stores across South Africa, Botswana and Namibia, Dis-Chem is the heartbeat of health, wellness and everyday value. When you join our Retail team, you become part of a culture that blends service excellence, every-day value (our Everyday Low Price strategy) and expert support in beauty, health, sport nutrition and wellness. When you join our Retail team, you become part of a culture that blends service excellence , every-day value (our Everyday Low Price strategy) and expert support in beauty, health, sport nutrition and wellness. What Makes Retail at Dis-Chem exciting • You’ll work in a store environment known for high foot-traffic, brand trust, and strong retailer reputation. • We emphasise growth: training, development, identifying you for future leadership roles. • You are our “front-line” – greeting customers, understanding their needs, assisting them to find the right health, wellness and beauty products. What You Get • A job where you directly impact people’s wellbeing and shopping-experience, not just selling stuff. • A solid brand behind you, with a large footprint nationally, meaning real opportunities across stores. • Training and career-pathing: entry level to senior retail/operations roles. • Discounts and benefits: as a retail employer focused on health/wellness you’ll get priority customer pricing. • For those who step up: possibility of moving into supervisory, store-management or even broader operations roles. Join Our Journey We are a community of doers, dreamers and difference-makers. If you are ready to grow your career and be part of something bigger, see listy of current open vacancies below.