Team Leader (Newcastle, Ladysmith and Vryheid)

Key Performance Areas • Accountable for the team in the EasyPay Everywhere Branches. • Builds and develops resources and environment to enable the team to achieve desired objectives. • Manage and Supports Sales and Service consultants • Responsible for the facilitation of the team’s outcome. • Target Setting and responsible for staff achieving of Targets Customer • Ensures that the team attends to customers, understands what matters to the customers and effectively delivers against those demands. • Ensure that the team takes ownership of every demand and provides customers with immediate responses. • Proactively conduct needs analyses at every customer interaction and identify sales opportunities and provide solutions accordingly. People • Manages staff leave, hours of work, overtime and movement of staff to proactively source new business. • Coaches upskills and support staff to achieve their individual and collective sales targets. • Put proactive sales plans and ensure that plans are clearly defined, and the team is aligned and ensure swift execution and measure the output. Finance • Manage staff overtime, Manage Fleet costs for vehicles used for proactive sales activities. • Ensure that the team produces the required financial outcomes by achieving the set sales targets. (EPE enrolments and Activations) • Implement cost containment measures to closely manage business/operational expense such as stationery costs, maintenance and replacement of office equipment, office refreshments/groceries, etc. thereby preventing any wasteful expenditure in the Branches Process, Risk, Regulatory & Compliance • Ensure that the sales team adheres to the processes and procedures. • Ensure that the Staff Manual is made available to staff and that it is read and understood by all staff. • Ensure full compliance of all new business at origination. Qualifications • National Diploma/NQF level 6 qualification in Business Studies or equivalent. Experience • 5 / 7 years of sales experience from Banking or Financial Services environment, 3 of which must have been in the leadership role. • Report Writing, Computer Literacy, MS word, Excel, PowerPoint, Outlook The successful applicant must • Be able to lead, motivate, and inspire the team to be engaged and committed to their job and be driven to achieve success. • Knowledge of banking services and what is being offered in the market. • Business acumen and business management skills