Sales Consultant - JHB / PTA

Your Purpose... • Is to “change people’s lives for the better through wellness”; • We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing. Your Duties and Responsibilities... Sales Conversion & Performance • Turn conversations into memberships through confident, structured, and value-led selling techniques • Apply the full sales process (needs analysis → tour → price presentation → close) to maximise conversion • Recommend the best membership options based on each prospect’s goals and lifestyle • Consistently achieve and exceed monthly sales targets (units and revenue) • Maintain strong conversion ratios across leads, appointments, tours, and sales Lead Generation & Pipeline Management • Proactively generate leads through walk-ins, referrals, outreach, corporate opportunities, and local activations • Build and maintain a healthy, active sales pipeline • Capture and track all leads accurately within the Leads Management System (LMS) • Create daily activity to ensure a consistent flow of opportunities Follow-Up & Relationship Management • Follow up promptly and consistently on all leads, enquiries, and prospects • Use multiple channels (calls, WhatsApp, email) to nurture prospects through the decision journey • Build trust and long-term relationships that drive both conversion and referrals Brand & Experience Delivery • Deliver a high-energy, engaging, and professional customer experience at every touchpoint • Represent the Virgin Active brand through Unreasonable Hospitality and attention to detail • Create a positive, welcoming environment that encourages prospects to imagine themselves as members Team Collaboration & Club Performance • Collaborate with Sales Managers, Experience teams, and Personal Trainers to maximise opportunities • Contribute to overall club performance and Net Member Movement • Share best practices, support teammates, and actively participate in training and coaching sessions Our Minimum Requirements... We can't live without... • Formal Matric qualification (essential) • 1-2 years of successful sales experience within a similar industry, e.g., retail, hospitality, or wellness. • Excellent organisational and analytical skills • Digital acumen, with practical experience in using the Microsoft suite. • Proven experience in delivering premium standards of service • Must be able to work the required roster, including early mornings, evenings, weekends and public holidays. • Be an active ambassador for holistic wellness • • Presents a professional image consistent with the Virgin Active • Strong written and verbal communication skills • Team player • Confident in engaging with people and able to build rapport quickly Core Interpersonal Skills: • Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced • Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued • Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members • Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes Operational & leadership Skills Required: • Attention to Detail, noticing the small things • Resilience and Composure, being able to remain calm and optimistic under extreme pressure, during peak periods or system failures • Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience • Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last-minute VIP guest arrivals, or sudden changes in event plans. • Relatability – the capacity to connect with diverse stakeholders across all backgrounds • Situational Awareness – constantly monitoring the environment to identify members who need support or help • Curiosity- the ability to seek out and transform standard transactions into personalized stories and memorable experiences • Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests. • Digital Fluency – must be proficient in new age technology and systems.