EUC Engineer

· Must Have Skills: Providing Level 2/3 support across servers, M365, Azure, AWS, networking. · Supporting complex real-time monitoring environments. · Part of end-to-end IT support team which also managed projects · Active Directory, Microsoft SCCM, MS Office, Odoo, SAP, BMC Remedy, QuickBooks, MSProjets, Service Now · Java, JavaScript, HTML, CSS, PHP, C++, Python, .Net, C#, SQL, MySQL, Crystal Reports, Apache, IIS. Windows, Linux, Mac OS, IOS, Android · Nice to Have Skills: · Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users. · Incident handling (P1/P2 issues) and Proxy clustering and Slow browsing issues, URL filtering (block/allow websites) · Coordinate with Customers’ vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement · Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device · Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers using proxy network · Loading/Reloading of PCs with Customer standard image for deployment. · operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites