Head - Human Resource - Luxury Fashion

Role Purpose: The Head - Human Resources will serve as a strategic partner to the leadership team, responsible for building a high-performance, brand-aligned, and scalable organization to support aggressive retail expansion and luxury positioning. The role will drive end-to-end HR strategy, including Talent Acquisition (Corporate & Retail), NSO hiring, Employer Branding, Leadership Development, and HR Operations Excellence. Key Responsibilities: 1. HR Strategy & Business Partnership: - Translate business growth plans into a comprehensive people strategy aligned with luxury brand standards. - Partner with business leaders on workforce planning for retail expansion, e-commerce growth, and corporate functions. - Drive organizational design, structure optimization, and succession planning. 2. Talent Acquisition & NSO Hiring: - Lead end-to-end Talent Acquisition strategy across Corporate, Retail, Supply Chain, and Design functions. - Build strong hiring pipelines for New Store Openings (NSO) including Store Managers, Stylists, Retail Operations, and support staff. - Develop pre-opening hiring playbooks and manpower deployment models to ensure seamless store launches. - Establish strong sourcing strategies for niche luxury talent through headhunting, industry mapping, and talent networking. - Implement data-driven recruitment metrics: time-to-hire, quality-of-hire, cost-per-hire, and diversity benchmarks. - Build campus partnerships and luxury retail talent channels. 3. Employer Branding & Talent Positioning: - Position the organization as an Employer of Choice within the luxury retail ecosystem. - Develop employer branding strategies aligned with brand aesthetics, culture, and customer promise. - Leverage social media, LinkedIn, retail campaigns, and employee storytelling to attract premium talent. - Strengthen candidate experience and onboarding journey reflective of luxury standards. - Drive internal engagement initiatives that reinforce brand pride and retention. 4. Leadership & Talent Management: - Drive succession planning and leadership pipeline development for corporate and retail leadership roles. - Identify high-potential talent and build structured career progression frameworks. - Design capability-building programs across retail excellence, customer experience, and brand representation. - Partner with leadership for performance reviews and talent calibration. 5. Performance Management & Rewards: - Develop performance frameworks aligned with sales targets, store KPIs, and customer experience benchmarks. - Create incentive structures for retail teams linked to revenue, upselling, and clienteling metrics. - Lead compensation benchmarking for luxury retail talent. - Design recognition programs to reward top-performing stores and employees. 6. HR Operations & Retail HR Excellence: - Ensure seamless HR operations across corporate offices and retail locations. - Standardize onboarding, training, policy implementation, and employee lifecycle processes. - Build strong HR presence in stores to maintain culture and service excellence. - Oversee payroll, HRMS, and process automation. 7. Compliance & Governance: - Ensure adherence to labor laws, Shops & Establishment Act, and retail-specific compliances. - Drive audit readiness and strong documentation practices. - Manage employee relations and conflict resolution with maturity and brand sensitivity. Key Success Metrics: - Successful execution of NSO hiring within timelines and budgets. - Reduced retail attrition and improved store stability. - Strong employer brand visibility in luxury talent market. - Leadership bench strength for future expansion. - High employee engagement and customer service alignment.