Tax Manager - Banking/Financial Services

Role Overview: We are looking for an experienced professional with strong hands-on expertise in Direct and Indirect Taxation and Tax Compliance, along with experience in people/team management, process quality, MIS and client interaction. The ideal candidate should have a strong understanding of Direct Tax and Indirect Tax processes, TDS, Income Tax, GST, tax reconciliations and related statutory requirements, combined with the ability to manage a team and drive operational performance. Taxation (Direct - Indirect) is the core functional requirement for this role. People Management, MIS, Quality and Client Management are additional responsibilities. Direct Taxation - Core Requirement: - Strong knowledge of Direct Taxation, Income Tax and TDS. - Handle/review TDS calculations, deductions, reconciliations and filings. - Support Income Tax returns, tax statements and related documentation. - Handle tax notices, queries, assessments and tax compliance issues. - Support tax audits and tax authority-related requirements. - Perform Direct Tax reconciliation and variance analysis. - Maintain tax records, working papers and supporting documentation. - Provide functional guidance on Direct Tax-related queries and issues. Indirect Taxation - Core Requirement: - Strong knowledge of Indirect Taxation, GST and related statutory compliance. - Handle/review GST calculations, reconciliations and GST return filings. - Experience with GSTR-1, GSTR-3B, GSTR-2B reconciliation and related GST activities. - Handle GST notices, queries, audits and assessments, wherever applicable. - Support GST compliance, tax reconciliation and variance analysis. - Coordinate with internal/external stakeholders for GST-related queries and resolutions. - Maintain GST records, workings and supporting documentation. - Ensure timely completion of GST and other applicable indirect tax compliances. People Management - Team Handling: - Manage and mentor team members involved in taxation/process operations. - Monitor productivity, quality, SLA/TAT and overall team performance. - Allocate work and ensure timely completion of deliverables. - Provide coaching and process guidance to team members. - Handle team-level issues and support performance improvement. MIS, Quality - Analytics: - Prepare and review MIS reports, dashboards and management reports. - Monitor process quality and identify gaps. - Perform data reconciliation, validation and analysis using MS Excel. - Analyse process metrics and provide insights to management/client stakeholders. - Support process improvement initiatives. Client Interaction - Issue Resolution: - Handle client queries through calls, email and chat. - Independently investigate and resolve taxation/process-related issues. - Participate in client reviews, presentations and discussions. - Coordinate with internal/external stakeholders for issue resolution. Process Documentation: - Prepare, review and maintain SOPs. - Support preparation/review of FMEA and other process documentation. - Identify process risks and gaps and support corrective/preventive actions. Mandatory Skills: - 8+ years of relevant experience. - Strong hands-on experience in Direct - Indirect Taxation. - Income Tax, TDS and GST. - Tax compliance, reconciliation and statutory filings. - Experience with GST returns and GST reconciliation. - Good knowledge of MS Excel and MIS reporting. - People Management / Team Handling. - SLA/KPI and quality management. - Strong client interaction and communication skills. - SOP/process documentation experience. Candidate Profile: We are looking for candidates with a strong Taxation background covering both Direct and Indirect Taxation, who have progressed into a team/process management role.