Software Technical Consultant

Role Overview We are seeking a Junior AIOM (OpenText AI Operations Management, formerly Operations Bridge) Software Technical Consultant to join our implementation team.

This role is suited to a candidate early in their career who has a solid technical foundation in IT infrastructure/monitoring concepts and a strong willingness to learn AIOps platform configuration and delivery under the guidance of senior consultants.

Exposure to OpenText AIOM or related monitoring/observability tools is an advantage but not mandatory — training will be provided.

Key Responsibilities

Assist in installing and configuring AIOM components (Operations Agent, Operations Connector, event/metrics collection) under supervision. Support requirements-gathering sessions by documenting monitoring scope, node lists, and configuration specifications.

Perform basic configuration tasks: node/policy onboarding, event correlation rule setup, dashboards, and notification templates. Support test execution (SIT/UAT) — validate event flows, alerts, and dashboards; log defects and track resolution.

Assist with agent deployment across servers/network devices and basic health-check validation. Prepare and maintain basic documentation (configuration notes, deployment checklists, user guides).

Provide first-level troubleshooting support for monitoring/alerting issues post go-live, escalating complex issues to senior consultants. Participate in internal knowledge-sharing and on-the-job training on AIOps concepts and OpenText AIOM tools.

Required Qualifications Diploma or ITE (Higher Nitec) in Information Technology, Computer Engineering, or a related field. Candidates without a formal IT diploma but with strong practical knowledge and/or relevant certification (e. g. CompTIA Network+, ITIL Foundation) will also be considered.

0–2 years of relevant experience — internships, attachments, NOC/monitoring desk, or IT infrastructure support experience are relevant. Basic understanding of IT infrastructure monitoring