Senior Technical Account Manager, Identity Security

Description WHO WE ARE Come join the company at the center of how the world adopts AI securely. Cyera ’s mission is to give enterprises the confidence to embrace AI safely — deciding exactly what it can see and do as it reaches deeper into the business.

We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We’re hiring mission-driven talent to put those leaders at the center of our story.

THE OPPORTUNITY We’re looking for a Senior Technical Account Manager to be the trusted technical voice for our customers. This isn’t just about support - it’s about partnership. You’ll be the bridge between us and our customers’ technical teams, helping them implement, adopt, and get long-term value from our platform.

You’ll collaborate closely with Engineering, Product, and Sales to guide onboarding, resolve technical challenges, and provide strategic direction tailored to each customer's identity and security needs.

You’ll work with some of the world’s most forward-thinking security teams - helping them protect their machine identities and scale securely.

This is a high-impact, customer-facing role where you'll drive product adoption, ensure long-term success, and play a key role in making Cyera 's identity solution the go-to platform for NHI security.

RESPONSIBILITIES: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.

Lead the technical onboarding process for new customers: Lead customers through the onboarding process, working closely with internal teams to ensure a smooth and positive experience.

Establish and maintain strong relationships with key stakeholders at each customer, serving as a strategic advisor and partnering with company leadership to ensure executive engagement. Renew and grow business: Monitor customer usage and engage