Customer Success Manager - Industrial SaaS

What were looking for (qualifications): We are not big on formal qualifications, and we value hands-on skills. We also enjoy working with people who are looking to learn new things and have a sense of responsibility toward their work. - 3+ years experience in Management Consulting, Customer Success roles serving Enterprise clients. - Project Management Experience. - Collaboratively develop and build a detailed project plan to monitor and track progress. - Coordinate internal resources for flawless execution of multiple projects. - Track project performance through the use of data and analytics. - Coordinate and communicate frequently with customers on project status and project needs. - Experience with a project management software tool is a plus but not required. - Ability to learn systems and business processes quickly. - Ability to identify customer pain points and map processes. - Excellent verbal, written, and presentation skills. - Highly organized, collaborative, and detail oriented. - Ability to manage multiple projects within time, schedule, and quality constraints. - Expertise in dealing with significant change at senior business and IT levels (preferably dealing directly with VP or C-Level Executives). - Capability as a credible and effective consultant/advisor/coach. - Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats. - Flexible approach, able to operate effectively with uncertainty and change. - Driven, self-motivated, enthusiastic, and with a can do attitude. - Ability to travel up to 50%. - Must be ready to work during US time zones. What youll do (responsibilities): - Be the primary post-sales point of contact for assigned customers. This role will collaborate closely with the sales account executive, the solution consultant, and the implementation consultant to form a team that supports customers through the entire customer lifecycle, including adoption, renewal, and expansion. - Provide proactive guidance to critical users, encourage adoption, and assist in education on product updates. - Develop an ongoing relationship with executive sponsors and champions at customers and become their advocate internally. - Gather product feedback, conveying this to Product teams. - Identify opportunities for customers to act as industry advocates (e.g., testimonials, case studies). - Help foster a company-wide culture of Customer Success. - Travel to visit clients on-site as needed (especially during the onboarding process) to provide support, build relationships with key users, and develop expansion strategies with your accounts.