Operations Manager (E-Commerce)

What This Role Really Is This is not a “keep things running” operations role. We’re looking for someone who can build, fix, and scale the operational backbone of Afina. Someone who sees inefficiencies and attacks them. Someone who negotiates harder, moves faster, and takes full ownership of outcomes. Afina is growing fast across our own website and Amazon. Behind that growth is a complex system of suppliers, freight, inventory, and 3PL execution — and that’s where you come in. This is a remote position. What You’ll Own • End-to-End Operations • You own the supply chain from factory to customer • Forecast demand, plan inventory, and ensure we never stock out (or overstock) • Supplier & Cost Control • Negotiate aggressively with international suppliers on pricing, MOQs, and terms • Continuously find ways to improve margins • Logistics & Freight • Manage freight (air/sea), compare quotes, and make cost vs speed decisions • Own relationships with freight forwarders and 3PLs • 3PL & Fulfillment • Ensure orders go out fast, accurately, and cost-effectively • Fix issues before they become problems • Amazon + DTC Operations • Keep inventory synced and flowing across Amazon and our website • Prevent operational bottlenecks that impact revenue • Systems & Scale • Build SOPs, dashboards, and processes that scale • Turn chaos into structure without slowing the business down Who You Are • You’ve already done this before in an e-commerce company (Shopify + Amazon + 3PL is your world) • You understand international suppliers, freight, and inventory planning deeply • You are extremely detail-oriented , but you don’t get stuck in analysis • You’re a negotiator — you don’t accept the first price • You move fast, take ownership, and don’t wait to be told what to do • You care about profit, efficiency, and execution What You’ve Done • 5+ years in e-commerce operations • Managed 3PLs and fulfillment workflows • Worked directly with overseas manufacturers • Negotiated freight and supplier pricing • Built or improved operational systems that scaled Why Afina • High ownership — you will directly impact revenue and margins • Fast growth — real problems to solve, not corporate maintenance • No bureaucracy — speed and execution matter here • Build something meaningful — not just manage it Compensation • Competitive salary • Performance-based upside tied to results • Room to grow into a senior leadership role as we scale Powered by JazzHR