Customer Experience Manager

• Ready to take the reins and lead a great retail team? • $58 -$65k + Bonus Earning Potential • No visa sponsorship available. Our client is a global luxury retailer renowned for exceptional customer experiences within a beautifully designed boutique in the heart of Leederville . Known for personalised styling, attention to detail and making every client feel valued, the brand has built a strong presence in the high-end market. Supported by a passionate team and international collaboration, they deliver a seamless experience that blends elegance, expertise and outstanding service. Customer Experience Manager – Luxury Retail Leadership This is a rare opportunity to step into a global luxury brand as a Customer Experience Manager , where you’ll combine inspirational leadership, sales performance and styling expertise in a beautifully designed showroom environment. This role requires a highly capable retail leader who thrives in busy, consultative environments , with the ability to manage large collections and extensive ranges while leading a team to deliver exceptional client experiences. You’ll guide a passionate team, manage high-profile client appointments, and ensure sales performance and operational excellence remain front of mind. What’s in It for You • Work/Life Balance: Full-time leadership role with a flexible roster, including one weekend day off per week. • Global Training: Induction and training held in the USA at their flagship headquarters, with ongoing luxury retail development in Australia. • Premium Environment: Work within a beautifully designed showroom representing a globally respected luxury brand. • Career Growth: Join an international business that values leadership, expertise and long-term career development. Key Responsibilities • Lead and Inspire: Drive a high-performing culture by coaching, mentoring and developing a passionate retail team. • Sales Performance: Lead from the front in a consultative sales environment, recognising opportunities to maximise revenue and exceed KPIs. • Customer Experience: Deliver personalised styling consultations and guide clients through important purchases with confidence and care. • Operational Leadership: Manage large product collections and showroom displays within a fast-paced environment while ensuring smooth daily operations. • Global Collaboration: Partner with international leadership teams and participate in immersive brand training at a flagship showroom overseas. What We’re Looking For • Senior Retail Leadership Experience: Proven experience leading teams in premium or high-volume retail environments. • Consultative Sales Strength: Confident in guiding clients through considered purchasing decisions while delivering exceptional service. • Operational Expertise: Experience managing large product ranges, collections and stock in a busy showroom environment . • Sales-Driven Leadership: Demonstrated ability to drive sales performance, coach teams and achieve commercial outcomes. • Professional Presence: Polished communication skills with the ability to build strong client relationships and lead by example. This is more than a management role. It’s an opportunity to step into a high-profile leadership position within luxury retail , shaping the customer experience while leading a talented team in a dynamic showroom environment. If you're passionate about leadership, styling, consultative sales and retail excellence , this could be your next exciting career move. Reference number: 1209137 Profession:Retail & Consumer ProductsBridalwear Company: Frontline Recruitment Date posted: 24th Aug, 2026