Customer Experience Manager

• Iconic Australian owned and operated global retail brand • Max Term Contract 12 months • Hybrid role with Competitive Salary + Super + Profit Share + Team Discounts Spotlight Group Holdings is seeking a commercial, data-driven Customer Experience Manager to cover a 12-month parental leave contract. Operating across iconic Australian retail brands—Spotlight, Anaconda, Mountain Designs, and Harris Scarfe—you will act as the key business owner driving end-to-end customer journey optimisations, conversion improvements, and digital product enhancements across our eCommerce platforms. Why Join Us? At Spotlight Group Holdings, we foster a vibrant, team-oriented culture that champions innovation and fresh ideas. We don't just offer jobs; we offer significant career paths with outstanding benefits and a supportive environment where your leadership and contributions are truly valued. • Work-Life Balance: Embrace flexibility with our hybrid work options. • Rewarding Compensation: Enjoy a competitive salary + super + a fantastic profit-share scheme. • Accelerated Career Growth: Benefit from excellent opportunities for career progression and personal development within a market-leading retail group. • Exceptional Perks: Access generous team discounts across our iconic brands (Spotlight, Anaconda, Mountain Designs, Harris Scarfe), plus EAP and gym discounts. • Collaborative & Fast-Paced Culture: Thrive in a genuinely exciting and dynamic business that celebrates initiative and creativity. • Convenient Location: Our centrally located South Melbourne office is just steps from the South Melbourne Market. What You'll Be Doing • Product Ownership: Define and prioritise the eCommerce backlog, and partner with design, eCommerce, and engineering teams in an Agile environment. • Conversion Rate Optimisation (CRO): Manage the CRO Lead, to deliver a program of continuous learning and improvement across multiple websites. • UX & Performance: Oversee the UX program of work to deliver optimal eCommerce discoverability and conversion, and work with brand and digital teams to optimise user journeys. • Data-Driven Insights: Utilise web analytics (e.g., Google Analytics) to monitor KPIs, translate user behaviour into actionable strategies, and measure roadmap impact. • Program Continuity: Manage the delivery of planned roadmap initiatives and deliver clear handover documentation upon contract completion. What We’re Looking For • Proven track record as a Product Owner, CX Manager, or similar role in B2C/B2B eCommerce. • Solid expertise in CRO techniques, UX principles, web analytics tools (Google Analytics), and Agile delivery tools (Jira). • Excellent project and vendor management skills with the ability to manage multiple priorities simultaneously. • Strong collaborative communication skills and a thrive-under-pace mindset. • Unrestricted working rights in Australia. Who We Are Spotlight Group Holdings (SGH) is Australia's largest privately-owned and operated family business. Comprising the Spotlight Retail Group ( Spotlight, Anaconda, Mountain Designs, and Harris Scarfe ), the Spotlight Property Group, Spotlight Direct Investments, and the Spotlight Charitable Foundation, SGH is acknowledged as a market leader within the Australian retail space. We're looking for talented, highly entrepreneurial individuals to join our growing team. Ready to Make an Impact? If you're eager to join a supportive team and contribute to a leading Australian retail brand, we encourage you to apply! Please complete our online application form and submit an up-to-date resume. Important: You must have unrestricted working rights in Australia to be considered for this position. Only shortlisted candidates will be contacted. No agency enquiries or applications please. Advertised: 16 Sep 2026 AUS Eastern Standard Time Applications close: