Client Engagement Director

Position & Purpose Summary At AVIA , the Client Engagement Director plays a pivotal role in strengthening the Client Engagement (CE) function by designing and building scalable systems, managing high-impact Member programs, and ensuring consistent delivery of value across the Network.

This role combines operational leadership with process innovation to ensure Members experience consistent, high-value interactions with the AVIA Network and to enable account owners to focus on strategic client relationships.

Through data-driven insights, streamlined processes, and program execution, this role is critical to delivering AVIA ’s mission of accelerating digital transformation in healthcare. So Who is AVIA ? AVIA is the nation’s leading digital transformation partner for health systems.

AVIA empowers healthcare leaders with the strategic insights, proven tools, and expert guidance needed to drive better clinical outcomes, operational efficiencies, and financial performance.

Through AVIA ’s two-sided Network, health systems gain access to results-driven consulting and collaborative solutions to tackle the industry’s most pressing challenges with confidence. Learn more about AVIA at .

Your contributions will be… Build and maintain scalable processes and frameworks that give account owners and leadership visibility into strength of Member relationships and insights into future engagements and/or opportunities Own the growth and health of assigned member relationships, developing account strategies that deepen engagement, increase utilization of AVIA 's portfolio, and support member retention and expansion.

Assure Hubspot data integrity of active Members and campaigns, reporting, and process enhancements in partnership with Marketing and vendors Improve consistency and accountability across CE through establishing and managing team meeting agendas, Member check-in agendas, Member communication and presentation templates Leverage collaboration tools (e.

g. , Slack, Google Drive,