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Senior Customer Success Manager, Strategic Account Services
Amazon.com Services LLC
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Job Description
The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program.
The Senior Customer Success Manager drives business growth for some of - Experience with strong project management skills and the ability to thrive in a fast-paced environment - Bachelor's degree - 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
- Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
- Relationship Development: Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
- Data Manipulation: Ability to digest and manipulate large data sets by use of pivot tables, lookups, and compound formulas. - Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
Required Skills
Upskill for This Role
Courses from Udemy and edX matched to this role's skills.

Account Management Mastery: From Client Retention to Growth

Strategic Account Management

Fundamentos de Customer Success

Master Customer Success and Product Management Collaboration

Customer Success Manager (CSM) Practice Tests

Customer Success Fundamentals: CSM Skills & Strategy
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