Quality Assurance Engineer

The Quality Assurance Engineer is responsible for ensuring the reliability, accuracy, and performance of J.S. Held’s enterprise applications by designing and executing comprehensive testing strategies. This role plays a key part in reducing operational risk, improving user experience, and ensuring consistent delivery of high-quality solutions across integrated systems. Key Responsibilities Test Strategy & Planning • Develop and execute QA strategies for enterprise applications and integrations • Define test plans, test cases, and acceptance criteria aligned to business requirements • Partner with Product Managers and Business Analysts to ensure adequate test coverage • Take ownership in establishing and enhancing QA methodologies, processes, and governance practices, demonstrating a proactive and self-directed approach to quality assurance initiatives • Bring a Builder Mindset and take ownership in establishing and enhancing QA methodologies, processes, and governance practices, demonstrating a proactive and self-directed approach to quality assurance initiatives Test Execution & Automation • Perform functional, regression, integration, and user acceptance testing support • Build and maintain automated test scripts where applicable • Validate accuracy of workflows across time, expense, billing, and project systems • Demonstrate a hands-on, results-oriented mindset with the ability to independently identify quality risks, drive testing activities, and deliver solutions with minimal supervision Performance Testing Competency • Design and execute non-functional testing including performance, load, and reliability validation • Validate system behavior under failure conditions (timeouts, API errors, downstream failures) • Manage test environments and coordinate test data setup across systems • Ensure test data accuracy, completeness, and alignment with production scenarios • Perform API testing including request/response validation, schema verification, and error handling scenarios • Validate authentication, authorization, and data exchange patterns across integrations • Execute release validation, including smoke testing and post-deployment verification • Validate rollback procedures and ensure production readiness prior to release • Collaborate effectively with globally distributed teams and stakeholders across multiple time zones to support testing, release, and project commitments • Maintain schedule flexibility, when required, to accommodate meetings, testing activities, and critical project milestones involving team members across different regions and UTC time zones Defect Management & Resolution • Identify, document, and track defects through resolution • Collaborate with engineering and product teams to prioritize fixes • Ensure releases meet defined quality and performance standards Integration & Data Validation • Validate end-to-end workflows across multiple interconnected systems • Ensure data integrity across ERP, workflow tools, and reporting platforms • Support testing of APIs, data pipelines, and system integrations Continuous Improvement • Identify recurring issues and recommend improvements to reduce defects • Contribute to QA best practices, standards, and documentation • Support enhancements to release management and testing processes • Act as Player/Coach, mentor, and support team members in developing QA and testing skills, promoting best practices and fostering a quality-first mindset across the team • Contribute to building and maturing the organization's QA processes, standards, and testing frameworks through a proactive and continuous improvement approach