Senior Consultant, Business Analyst ServiceNow

Overview At KPMG in Canada, our people bring their unique perspectives to Canada's most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference. Due to the continued growth of our ServiceNow practice we have an exciting opportunity for a ServiceNow Business Analyst / Business Process Consultant to join our industry-leading ServiceNow practice. What you will do As a ServiceNow Senior Business Analyst / Business Process Consultant in our ServiceNow practice, you will use your strong business acumen and be a key member of a high performing team. You'll be learning from some of the best in the industry and growing your personal skillset by: • Create relationships with the client business teams to understand their business. Collect, review, analyze, and manage business, user and system requirements from client stakeholders to create clear, concise, and correct user stories. • Bridge the gap between business and technology ensuring common understanding and alignment of business / technology including functional (for business needs) and non-functional requirements (quality attributes, scalability, interfaces, constraints, etc.) • Create, refine, and maintain functional requirements/user stories/use cases and associated deliverables - process flows, test cases, etc. to meet development and stakeholder needs. • Manage and / or execute the UAT process by performing smoke testing, test case validation, and obtaining business approvals on UAT for scheduled deployments. • Participating in work teams with stakeholders in IT, Project Management Office (PMO), vendors, and other business practice groups from an application development life cycle perspective. • Commit to the continuous improvement, and learning development of ServiceNow best practices, tools, and technology. What you bring to the role • Strong communication skills - verbal, written, listening and presentation • The ability to work on multiple projects at the same time and under tight deadlines • Strong process flow and diagramming skills • Proficiency in capturing and documenting business requirements, functional specifications, test scenarios/scripts, data models and business procedures • Solid presentation, facilitation, interview, and workshop skills • Ideally fluent in ServiceNow or Service Management technology • Experience creating and delivering training materials • Strong knowledge of project and software development methodologies / techniques KPMG Ontario Region Pay Range Information The expected base salary range for this position is $77,000 to $102,000 and may be eligible for bonus awards. The determination of an applicant's base salary within this range is based on the individual's location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. KPMG BC Region Pay Range Information The expected base salary range for this position is $73,000 to $100,000 and may be eligible for bonus awards. The determination of an applicant's base salary within this range is based on the individual's location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. Providing you with the support you need to be at your best Our Values, The KPMG Way Integrity , we do what is right | Excellence , we never stop learning and improving | Courage , we think and act boldly | Together , we respect each other and draw strength from our differences | For Better , we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. Adjustments and accommodations throughout the recruitment process At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG's Employee Relations Service team by calling 1-888-466-4778. AI Usage Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG's Trusted AI framework. We believe technology should empower human judgment, not replace it. It's one of the many ways we're delivering on our vision of being a technology-first, people-driven firm.