Manager - Facility

Job Title Manager - Facility Job Description Summary Job Description . Key Responsibilities • A. Operations & Maintenance • Oversee daily operations of all technical systems: HVAC, Electrical, DG Sets, UPS, STP/WTP, Fire Safety Systems, BMS. • Execute Preventive, Predictive, and Corrective maintenance programs in line with OEM and statutory guidelines. • Ensure minimal equipment downtime and maximum system uptime. • Conduct routine inspections to identify and resolve facility-related issues proactively. • B. Compliance & Safety • Ensure full compliance with statutory, regulatory, and safety norms (Fire NOC, PCB, Electrical Safety, etc.). • Implement and monitor PTW (Permit to Work), LOTO (Lockout/Tagout), and other safety protocols. • Prepare and support internal/external audits: ISO, Energy Audit, Fire Safety Audit, Environmental Audit. • Conduct regular safety drills, risk assessments, and EHS awareness programs. • C. Vendor & Team Management • Supervise in-house technicians and third-party manpower for facility operations. • Manage AMC vendors and service providers: onboarding, performance monitoring, and SLA tracking. • Verify and approve vendor service reports, checklists, and invoices. • Conduct regular training, task allocation, and performance evaluation of the technical team. • D. Energy & Cost Management • Monitor and analyze energy and utility consumption. • Recommend and implement energy-saving and cost-optimization initiatives. • Prepare and manage annual facility budgets (OPEX/CAPEX) and control operating costs. • E. Facility Services & Infrastructure Management • Coordinate and supervise soft services: housekeeping, pest control, landscaping, sanitation, and waste management. • Ensure seamless functioning of utilities: water supply, elevators, lighting, HVAC comfort levels, etc. • Support ergonomic planning, workspace utilization, and asset tracking. • F. Technical Documentation & Reporting • Maintain updated documentation: equipment history, daily checklists, logbooks, maintenance records, and AMC files. • Generate and submit daily/weekly/monthly MIS reports and dashboards. • Prepare incident reports, conduct root cause analysis, and define corrective/preventive actions. • G. Client & Stakeholder Communication • Act as a single point of contact (SPOC) for all technical issues and escalations. • Coordinate with internal teams, client representatives, and auditors to resolve concerns. • Provide regular updates to site leadership and participate in client review meetings. • H. Project & Space Management • Lead or support infrastructure and interior projects (renovations, fit-outs, expansions). • Work with architects, consultants, and contractors to deliver quality outcomes within timelines. • Maintain updated floor layouts, as-built drawings, and asset registers. 3. Qualifications • Education • Diploma or Degree in Mechanical, Electrical, or Civil Engineering (mandatory). • Additional certifications (BMS, Fire & Safety, Energy Management, ISO/EHS) are desirable. • Experience • 3 to 7 years of relevant experience in Facilities Management, Building Operations, or Engineering Services. • Exposure to managing MEP systems, critical utilities, and vendor relationships in corporate, IT/ITES, industrial, or commercial settings. 4. Technical Skills • Hands-on knowledge of: • MEP Systems (Mechanical, Electrical, Plumbing) • HVAC, UPS, DG, STP/WTP, Fire Alarm Systems • BMS and building automation platforms • CMMS / CAFM tools for maintenance scheduling • Understanding of: • Statutory compliance and licensing norms • Energy management techniques and sustainability practices • ISO 9001, ISO 14001, ISO 45001 standards 5. Behavioral Competencies Competency Description Communication Clear verbal and written communication with technical and non-technical stakeholders Team Leadership Ability to guide, motivate, and evaluate technical staff Problem Solving Quick and analytical thinking to resolve operational issues Customer Focus Client-first approach with focus on service excellence Adaptability Flexibility to manage dynamic requirements and emergency call-outs Decision-Making Timely and effective decisions in high-pressure situations 6. Organizational Core Values • Driven • Sets and achieves high standards. • Takes initiative to resolve challenges and exceed client expectations. • Resilient • Adapts quickly to changing circumstances. • Maintains performance during emergencies or high-stress scenarios. • Inclusive • Promotes collaboration and teamwork. • Values diverse perspectives and constructive feedback. • Visionary • Thinks ahead and proposes long-term improvements. • Embraces innovation and sustainable practices. • Entrepreneurial • Takes ownership of tasks and drives continuous improvement. • Acts with agility, creativity, and responsibility. 7. Key Interfaces • Internal : Operations Team, EHS, HR, Procurement, Projects Team • External : Clients, AMC Vendors, Contractors, Statutory Bodies, Utility Providers 8. Performance Indicators (KPIs) • Equipment uptime and maintenance compliance • Energy and utility cost reduction • Audit and statutory compliance scores • SLA adherence by vendors • Incident response and resolution time • Client satisfaction and feedback INCO: “Cushman & Wakefield”