Customer Success Manager, Beneficial Deployments - Life Sciences

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Join Anthropic as a Customer Success Manager supporting our Beneficial Deployments team's initiatives in Life Sciences. As a Customer Success Manager for Life Sciences, you’ll be a strategic partner and trusted advisor to the world's leading organizations working to accelerate scientific discovery. You will help them harness the full potential of Claude's capabilities across the API, Claude for Enterprise, Claude Code, and Claude Science to accelerate their scientific work. This is a hybrid role that blends deep 1:1 account management with scaled, one-to-many programs. You'll own a portfolio of named strategic accounts, such as research institutes, academic medical centers, scientific foundations, and mission-driven biotech, where you'll build genuine partnerships grounded in a deep understanding of their research mission, scientific objectives, programmatic goals, and technical capacity. You will help these organizations scale their usage effectively drive model and use case optimization, implement change management strategies, and maximize the value of their investment through expanded use cases across their organization. Alongside that portfolio, you'll design and run a handful of one-to-many engagement programs, including webinars, hackathons, cohort-based enablement, and researcher communities, that extend Claude's impact across the broader life sciences ecosystem well beyond any single partner relationship. The insights you gather from these partnerships will directly inform our research priorities, product