Mortgage Servicing Agent - Bilingual Spanish & English

Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application. At U. S. Bank , we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.

We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U. S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Provides high quality customer service by responding to telephone inquiries, requests and problems. Researches, analyzes, and provides solutions that meet the customer’s needs.

The major accountabilities of this position may include: resolving customer inquiries and problems on first contact; providing customers with account information; resolving or referring billing disputes; correcting payment errors; revising fee and finance charges as appropriate; account maintenance; taking card, check or other orders; acting on lost or stolen cards/checks; and researching customer problems that could not be resolved during the initial contact.

Location Expectations This role is designated as U. S. Home Based Remote.

We are hiring with preference in the following states: Kentucky Indiana Ohio' Texas Arizona Missouri Basic Qualifications High school diploma or equivalent Two to four years of relevant experience Bilingual ability to read, write, and speak in business-level proficiency of SPANISH language and English Preferred Skills/Experience Strong phone communication skills with a customer-centric approach Problem-solving/critical thinking skills Proven time-management and organizational skills Familiarity with digital applications (e.

g. banking apps, money transfer apps, payment/billing apps) Strong technology skill