Contact Center Relationship Banker

At U. S. Bank , we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential.

A career with U. S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Responds to incoming inquiries or proactively makes outreach calls to existing and potential customers to meet their needs by building relationships, establishing trust, and making appropriate product recommendations. Educates customers or prospects on the advantages and disadvantages of different product options.

Products include but are not limited to: installment loans and credit products, checking and saving products, certificates of deposit, credit cards, etc. Develops customer profiles for other specialized products such as trust, investments, etc.

and sends profile to appropriate product line support for follow-up sales calls. Provides customer service responding to questions about application status, accounts and resolving various problems and processing errors.

Interfaces with internal support staff and ensures referrals are responded to in a timely manner Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S. A. F. E.

Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record Basic Qualifications -High school diploma or equivalent -Three or more years of sales experience Preferred Skills/Experience -Phone sales experience -Advanced knowledge of bank retail products and services, rates, terms, fees and regulations, as well as the company’s produc