Account Director, Social Media

BrandBastion transforms the way brands handle social engagement, working with some of the most recognized names in the world – Netflix, Uber, Sephora, Benefit Cosmetics, JD Sports and more. We help our partners get the most out of their social media engagement, across paid, organic, and non owned conversations.

Our proprietary technology automates the management of millions of social interactions every day, while maintaining the personal quality of one-on-one conversations grounded in context, brand knowledge and TOV.

About the Role

BrandBastion is looking for a strategic, commercially minded Account Director with deep experience in organic social media, community engagement and enterprise client leadership. This is not a paid media or campaign execution role.

We need someone who understands what happens after content goes live, how brands manage communities, engage audiences, protect their reputation, deliver customer care and use social conversations to inform broader business decisions. And on top of that, understand that tooling and AI will make it possible.

You will own a portfolio of strategic accounts and be accountable for the overall customer relationship, account strategy, value realization, retention and growth. You must be comfortable acting as the primary senior partner to leaders such as Global Heads of Social, VPs of Marketing and Customer Experience executives.

Our product, technical and operational teams will support platform configuration, onboarding and workflow optimization. However, you will need to understand the platform, confidently advise customers on how to use it and take hands-on ownership of moving accounts forward.

What you’ll own Take direct ownership of a portfolio of strategic enterprise accounts, including customer outcomes, senior relationships, retention, renewals and expansion Build trusted relationships with senior leaders across social media, marketing, brand, community and customer care Develop a clear account strategy based