Technical Lead

About Us Foundever™ is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. We are looking for a technical lead to join our team and drive the development of our AI-driven applications. Job Summary We are seeking a Lead Engineer with a strong AI/ML engineering focus to join our growing AI team. You will design, build, and deploy production-grade AI-driven applications — from intelligent agents to RAG integrations into productivity SaaS to optimized headless services and Data Bases. Working closely with machine learning engineers, cloud engineers, product managers, and UX/UI designers, you will bring AI SaaS from prototype to production, ensuring our applications are robust, performant, and secure. This role requires strong programming skills in Python (FastAPI), hands-on experience with AI/LLM response API, MCP tool calling, and practical knowledge of working with large language models. You should be comfortable working in a fast-paced, agile environment where priorities may shift, and be willing to own problems end-to-end. Primary Job Responsibilities • Lead a diverse, inclusive, high-performing engineering team • Build systems and tools that increase our deployment velocity and help develop our technical roadmap and prioritization • Contribute meaningful amounts of clean, efficient, tested, and scalable code • Ensure projects are on track, your team is utilized effectively, and core engineering needs are continuously addressed • Communicate well with other engineering or product teams, take responsibility in broadcasting information internally (documentation) or externally (all hands, demos) • Collaborating with data, ML, and DevOps engineers • Build and optimize RAG (Retrieval-Augmented Generation) pipelines for intelligent document retrieval and conversational AI • Develop and integrate agentic workflows using LangGraph and LangChain for multi-step reasoning and tool use • Integrate and orchestrate large language models (Claude, OpenAI GPT) into production systems, including prompt engineering, model selection, and output evaluation • Develop scalable, well-documented RESTful APIs for seamless front-end and back-end communication • Collaborating with UX/UI designers in Figma • Ensuring the security and performance of the application’s server-side logic • Troubleshooting and debugging issues to optimize the application's functionality • Developing APIs for seamless front-end–back-end communication • Keeping up-to-date with industry trends and emerging technologies • Monitoring application performance and usage • Keeping up-to-date with industry trends and emerging technologies • Monitoring application performance and usage Experience: • Minimum of 5 years of experience in software development, with a focus on JavaScript frameworks and web applications • Proven expertise in scalable web application with modern frameworks • Used to work in an Agile environment Skills/Abilities/Knowledge • Strong programming skills in Python • Proficiency in one or more back-end frameworks: Fast API • Proficient in Vue.JS (preferred) or React • Experience with Git and its CI/CD tools • A continuous learning mindset to stay up-to-date with evolving web and cloud technologies • Strong knowledge of database management systems (e.g., MySQL, PostgreSQL, and MongoDB) • Understanding of server-side architecture and RESTful APIs • Troubleshooting and debugging skills • Familiarity with cloud computing platforms (e.g., AWS and Azure) • Familiarity with security best practices • Familiarity with Machine Learning model training and inference, especially LLMs • Familiarity with agentic workflows and automation • Familiarity with Machine Learning model training and inference, especially LLMs Leadership • Experienced in collaborating with cross-functional teams to ensure that reliability and scalability are considered in the design and development of new systems and tools • Willing to own important problems end-to-end, but also have good delegation skills and are willing to pick up whatever knowledge you're missing to get the job done. • Excited to do hands-on technical work but equally excited to lead technical teams to peak performance • Can create a diverse, equitable, and inclusive culture that makes all feel welcome while enabling radical candor and the challenging of group think • Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed Education • Bachelor's degree or more in Computer science or related field. Languages • Excellent conversational and written knowledge in English (C1 level minimum). • French and Spanish language skills are a bonus. Tools and Applications • Backend framework: Fast API • Automation framework: N8N, Pydantic or LangGraph • Version control and CI/CD: Gitlab • IDE: Cursor Our offer • Impactful work . Opportunity to work on cutting-edge AI-driven products that will be game-changers for our business. • Professional growth . Continuous learning and development opportunities in a dynamic, remote work environment. • Competitive compensation . Attractive salary and benefits package. • Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.