Customer Service Representative

Job Title: Customer Service Representative Department: Customer Service Location: Remote Employment Type: Project-Based - Full Time Schedule: Shifting and rotating schedule, possible work on weekends on EST time zone.

Salary: USD per hour Job Summary: We are seeking a Customer Service Representative with excellent communication skills, a strong customer service mindset, and the ability to handle inquiries, order processing, and escalations.

This role requires critical thinking, problem-solving skills, and attention to detail to assist customers across multiple channels, including voice, email, voicemail, social media, and e-fax.

Key Responsibilities

Customer Service – Voice Support Assist customers with basic product questions, order processes, shipping details, and website guidance. Provide updates on existing orders, assist with creating customer accounts, and help place standard orders. Handle escalated customer concerns and ensure satisfactory resolutions.

Customer Service – Non-Voice Support Manage communication via voicemail, e-fax, email, Bazaar reports, and social media escalations. Respond promptly and professionally to customer inquiries and complaints. Ensure accurate documentation of interactions and resolutions.

Customer Account Management Assist in managing Reseller Accounts by setting up new accounts in M3. Support UPS Claims by researching lost packages, initiating traces, and assisting with claims processing. Outbound Lead Generation Identify new potential customers to expand brand presence.

Conduct internet research, outbound calls, and email outreach to generate leads.

Qualifications

& Requirements: Fluent, conversational, and natural English proficiency. 1+ year of contact center and/or customer service experience, including handling escalated cases and upselling. Excellent verbal & written communication skills with a professional and empathetic demeanor. Strong attention to detail, critical thinking, and problem-solving skills. Typing speed of