Expert Software Engineer - ServiceNow

Expert Software Engineer – ServiceNow Location: Remote, United States or Canada Hours: Must align with Eastern Time Join a healthcare technology organization that is modernizing its ServiceNow platform and expanding into AI-driven capabilities. This hands-on engineering role offers the opportunity to shape platform architecture, solve complex technical challenges, and bring innovative solutions from concept to production. Key Responsibilities • Lead complex ServiceNow development projects and platform enhancements. • Design scalable, secure, and highly available ServiceNow architectures and integrations. • Configure and customize business rules, client scripts, UI policies and actions, ACLs, notifications, workflows, and service catalogs. • Support ITSM, ITOM, CSM, Incident, Problem, Change, CMDB, and Service Catalog modules. • Build integrations using REST, web services, SSO, SAML, LDAP, JDBC/ODBC, FTP/SFTP, and related technologies. • Identify opportunities to incorporate AI capabilities into the ServiceNow platform. • Develop proofs of concept for innovative or technically complex solutions. • Troubleshoot advanced platform issues and provide expert-level technical guidance. • Manage update sets, deployments, release activities, and peer code reviews. • Partner with business analysts, project managers, process owners, and global development teams. Qualifications • 7+ years of software engineering experience with extensive ServiceNow design and development expertise. • Strong knowledge of ITIL processes and practical experience with ITSM, ITOM, and CSM. • ServiceNow Certified System Administrator and Certified Application Developer credentials. • Experience working within ServiceNow multi-domain environments. • Proficiency with ServiceNow APIs, integrations, security, and platform architecture. • Development experience with HTML, CSS, JavaScript, and AngularJS. • Strong communication, problem-solving, and stakeholder-management skills. • Bachelor’s degree in computer science, information technology, or equivalent experience. TEEMA uses Workwolf’s AI-enabled tools to sort and screen applications based on job-related criteria. All hiring decisions involve human review.