Technical Support Specialist (f/m/d)

Technical Support Specialist (f/m/d) Location : Spain or Portugal (Remote / HQ in Weiterstad / Germany)

About the Role

SprintRay Europe GmbH is a fast-growing, innovation-driven company operating across the EMEA region (Europe, Middle East, and Africa). We specialize in high-quality 3D printing solutions for the dental industry and are expanding rapidly.

At SprintRay , we foster close collaboration where innovative people develop creative solutions to challenges. Our open company culture and communicative environment help ensure that our work makes a real difference for our customers.

For the development and expansion of our EMEA business, we are looking for you immediately as a Technical Support Specialist (f/m/d) with a dental technician background who is passionate about technology, digital workflows, and supporting clinicians and labs.

If you enjoy combining hands-on dental knowledge with cutting-edge tech in a dynamic, fast-paced environment, this role is for you. At SprintRay , we foster a close working relationship where innovative people have the freedom to find creative solutions to difficult problems.

Our open corporate culture and communicative environment help ensure that our work makes a difference.

Key Responsibilities

Use your dental technician expertise to advise customers on digital fabrication workflows Guide users through system setup, process validation, and workflow optimization to ensure predictable clinical outcomes Deliver high-quality technical support to dental laboratories, clinics, and medical practices internationally Conduct training sessions for customers, internal teams, and distribution partners on 3D printing, materials, and digital integration Contribute to improving and standardizing global service workflows Manage customer cases using Salesforce and other support platforms Collaborate with engineering, product, and customer success teams to resolve complex issues and enhance user experience Support cloud-based software tools, CAD