Senior Client Servicing Manager

Please read the job description carefully before applying Job Title Senior Client Servicing Representative Project Manager Job Type Permanent Location Greater Noida Working Days Mon to Sat Experience 8 15 years Industry Preference Retail Fixtures Shopfitting Furniture Retail Fitouts Commercial Interiors or Project Manufacturing Role Purpose The Senior CSR Project Manager will act as the single point of ownership between the client and Sharks internal teams from project handover order confirmation through successful delivery installation billing and closure The role combines client management project management technical understanding commercial awareness and execution discipline Educational Qualification Bachelors degree in Architecture B Arch Interior Design Product Furniture Design Civil Engineering Mechanical Engineering or a related technical discipline MBA PGDM in Project Management Operations Marketing or General Management or a formal Project Management qualification such as PMP will be an added advantage and is not mandatory Candidates from other educational backgrounds may be considered where they demonstrate strong experience in retail fitouts furniture fixture manufacturing client servicing and endtoend project management Key Responsibilities Client Ownership Act as the primary point of contact for assigned clients projects after commercial handover Understand client requirements specifications timelines approval processes and site constraints Build strong relationships with client project teams architects consultants and PMCs Conduct structured project kickoff meetings and provide project updates Project Kickoff Requirement Freeze Ensure clarity on approved scope BOQ drawings specifications finishes quantities samples delivery locations installation requirements and timelines Create and maintain a Project Requirement Responsibility Matrix Project Planning Tracking Track the project through Requirement Drawing Approval Sample Prototype Material Production QC Packing Dispatch Installation Snag Closure Billing Closure Drawing Sample Approval Management Coordinate GFC shop drawings material and finish approvals mockups samples prototypes and technical clarifications Maintain an Approval Tracker and ensure production uses the latest approved information Change Scope Management Assess every client change for impact on cost quantity material engineering production delivery and installation Maintain a Change Variation Register and secure documented instructions and commercial approvals where applicable Internal Coordination Drive closure across Business Development Costing Design Engineering NPD Purchase PPC Production Quality Packing Dispatch Logistics Site Installation and Finance Production Dispatch Installation Readiness Monitor manufacturing progress against committed dates Before dispatch verify quantity completeness approvals QC packing hardware documentation transport and site readiness Coordinate access working hours unloading storage installation sequence safety requirements and other site dependencies Snag Issue Management Maintain a structured snag issue tracker with project location item issue date photograph root cause responsibility corrective action owner target date and closure evidence Commercial Billing Responsibility Track order value approved variations additional work deductions installation extras dispatch value billing milestones retention and pending documentation Treat project completion as scope delivery snag closure documentation completion billing readiness Client Communication Escalation Maintain disciplined minutes of meetings weekly updates approval reminders delay variation notifications site issue records dispatch notifications and snag closure reports Follow a 24hour acknowledgement principle for client communications and proactively communicate known project risks Candidate Profile Skills 8 15 years of relevant project client servicing experience strong preference for retail fixtures shopfitting furniture fitouts or project manufacturing Experience managing large national or international brands is strongly preferred Ability to read drawings and BOQs and understand furniture fixture manufacturing and site execution Strong project planning commercial awareness negotiation documentation and closure capability Proficiency in Excel Google Sheets project tracking familiarity with ERP CRM systems Ability to manage multiple concurrent projects and demanding client timelines Strong written and verbal communication with the ability to engage client leadership PMCs designers factory teams and site teams