Customer Service Representative

At Limitlessli , we specialize in recruiting, hiring, and managing high-caliber remote staff for dynamic and growing healthcare facilities. Leveraging our extensive global network, we connect clients with highly qualified professionals, offering meticulously tailored services to meet our clients' unique business needs.

The Opportunity: We are looking for a customer-focused and highly organized Customer Service Representative to join our growing logistics and distribution team. In this role, you will serve as a key point of contact for customers, assisting with orders, deliveries, account inquiries, and general service requests.

You will work closely with customers, drivers, warehouse teams, and internal departments to ensure orders are processed accurately and deliveries are completed efficiently.

This is an excellent opportunity for someone with strong communication skills, problem-solving abilities, and the ability to work in a fast-paced environment. This position is remote and offers you the flexibility of working from home.

What You'll Do

Serve as a primary point of contact for customers via phone, email, and other communication channels. Respond to customer inquiries regarding orders, products, deliveries, invoices, and account-related questions. Assist customers with placing, modifying, tracking, or canceling orders, where applicable.

Monitor order and delivery status and provide customers with timely updates. Coordinate with drivers, warehouse personnel, and internal teams to resolve delivery issues, shortages, damages, delays, or other concerns. Investigate and resolve customer complaints professionally and efficiently.

Accurately enter and update customer, order, and delivery information in the company's systems. Follow up on outstanding customer requests and ensure issues are resolved in a timely manner. Maintain accurate records of customer interactions, concerns, and resolutions.

Build positive relationships with customers by providing professional, fr