Reo.Dev - Manager - Customer Success

ABOUT REO.DEV: Reo.Dev is a modern revenue stack for Developer focused companies. We help Developer Tool companies identify which Engineering Teams have an Urgent need for their product and the highest likelihood of conversion. We capture and analyze a wide array of developer activity data from Github, Docs, Docker Installs, Communities, and other dev-specific sources and convert them to sales signals. What will you be working on?: You will own and manage success for named accounts. This means doing everything to ensure that they are retained, grow in revenue, and find success with Reo.Dev. This includes: - Owning customer account onboarding and setup - Working with them to understand their goals and explaining how the product helps them in achieving these goals - Acting as a product consultant, guiding them with settings and implementations needed to achieve their goals - Being the key channel of customer feedback and liaising with various teams to ensure customers get the desired output - Owning customer renewals and upsells, including expansion revenue, relationship management, advising on product packages, and spearheading product adoption. Skills we are looking for: - Past experience of working in early-stage SaaS startups (2-3 years) or - Past VC or Management Consulting experience (3-4 years) or - Past experience in a client-facing role - Past experience of managing US-based accounts - MBA from Tier 1 institutes What qualities we look for: - Work hard, hands-on, and want to grow fast. - Care about your work a great deal and find sub-par quality unsettling. - Execute fast. - Are hands-on and comfortable in a flat reporting structure. - Are low on ego and high on humility. - Have the ability to fail, learn, and keep trying until you win. - Have a long-term view of your career growth.