Director, MSO Payroll

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Job Details The Director, MSO Payroll is a strategic leader responsible for overseeing payroll operations delivered through ADP COS (Lyric) Payroll, supported by a Workday-to-ADP data bridge.

This role is heavily focused on vendor governance, service delivery optimization, and risk mitigation, ensuring seamless payroll execution through strong partnership with ADP, vendors, and internal stakeholders.

Key Responsibilities

Vendor Management & Governance: Serve as the primary relationship owner for ADP COS Lyric Payroll, ensuring service delivery aligns with contractual SLAs, KPIs, and business expectations Lead recurring vendor governance meetings, including operational reviews, service issue escalation, and continuous improvement planning Manage contract adherence and drive accountability for payroll accuracy, timeliness, and compliance Partner with procurement and legal teams on vendor performance evaluations, renewals, and enhancements Oversee incident management processes, ensuring root cause analysis and remediation plans are executed Strategic Payroll Oversight: Define and execute the payroll strategy aligned to organizational goals, focusing on outsourcing optimization Provide oversight of payroll operations without direct processing responsibilities Ensure robust controls across payroll lifecycle: data intake, validation, processing, and post-payroll reconciliation Drive standardization, automation, and process improvement initiatives in partnership with ADP and HRIS teams Workday–ADP Integration Leadership: Own governance of the Workday HR data bridge to ADP COS Service team, ensuring d