Operations Manager

Role Summary The Operations Manager is responsible for overseeing and improving day-to-day business operations within a technology-driven environment.

The role focuses on operational planning, process optimisation, performance management, cross-functional coordination, client and stakeholder management, and the implementation of scalable operating processes.

The position requires strong business judgment, analytical capabilities, leadership experience, and the ability to manage multiple operational priorities in a fast-paced environment.

Key Responsibilities

Develop and execute operational strategies and initiatives to improve business performance, service quality, productivity, and operational efficiency. Oversee day-to-day business operations and coordinate across internal teams to ensure effective execution of projects, services, and business initiatives.

Review existing workflows and operating processes, identify inefficiencies and operational gaps, and implement improvements to enhance productivity and service delivery.

Establish and monitor key performance indicators (KPIs), analyse operational data, and recommend corrective actions or improvement initiatives based on performance results.

Lead and coordinate cross-functional teams, establish performance expectations, and support continuous improvement of team capabilities and operational standards.

Manage client and partner onboarding processes, ensuring operational requirements, documentation, internal coordination, and service expectations are properly addressed. Develop and maintain operational procedures, internal controls, reporting processes, and service standards to support scalable business growth.

Work closely with business development, product, technology, finance, and management teams to support new business initiatives and operational implementation. Support the development and implementation of customer acquisition, referral, loyalty, and other operational programmes designed to improve client eng