Technical Lead (Remote, Any Province, CA)

About Us Foundever ™ is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands.

Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. We are looking for a technical lead to join our team and drive the development of our AI-driven applications.

Job Summary

We are seeking a Lead Engineer with a strong AI/ML engineering focus to join our growing AI team. You will design, build, and deploy production-grade AI-driven applications — from intelligent agents to RAG integrations into productivity SaaS to optimized headless services and Data Bases.

Working closely with machine learning engineers, cloud engineers, product managers, and UX/UI designers, you will bring AI SaaS from prototype to production, ensuring our applications are robust, performant, and secure.

This role requires strong programming skills in Python (FastAPI), hands-on experience with AI/LLM response API, MCP tool calling, and practical knowledge of working with large language models.

You should be comfortable working in a fast-paced, agile environment where priorities may shift, and be willing to own problems end-to-end.

Primary Job Responsibilities Lead a diverse, inclusive, high-performing engineering team Build systems and tools that increase our deployment velocity and help develop our technical roadmap and prioritization Contribute meaningful amounts of clean, efficient, tested, and scalable code Ensure projects are on track, your team is utilized effectively, and core engineering needs are continuously addressed Communicate well with other engineering or product teams, take responsibility in broadcasting information internally (documentation) or externally (all hands, demos) Collaborating with data, ML, and DevOps engineers Bu