Operations Manager (F&B)

Responsible for driving and delivering sales revenue in line with the budget while managing costs; create and maintain the Standard Operations and Procedures of food service business, which includes food service administration, food safety and hygiene practice; ensure and maintain brand standards; ensure smooth activation of marketing campaigns and work with the Business Development team to establish brand concept and strategy.

Responsibilities

Business Operations · Work closely with management to integrate strategic business continuity management into organization’s operations · Responsible for the business performance, financial and budget planning of the business unit · Analyze business performance to optimise sales and profitability · Oversee cost controlling and purchasing activities · Collaborate with cross functional departments to achieve business goals · Work closely with Business Development department in terms of business expansion · Work closely with Marketing department to ensure smooth activation of marketing campaign to achieve targeted outcomes · Establish and maintain strategic business partner relationships (e.

g.

external vendors) · Assist General Manager in setting up new restaurants, working with contractors and suppliers to ensure timely opening of restaurants · Facilitate innovation process within the business unit Customer Service · Develop and implement service operations processes · Drive service quality and customer satisfaction · Drive customer loyalty for service excellence People Management · Responsible for staff training and development · Develop managers and high-potential employees through organizational talent capability reviews · Lead managers to develop organizational and governance strategies · Facilitate innovation and lead managers to manage change · Oversee all staff related matters including payroll, promotion exercise, disciplinary matters etc Adhering to Quality and Standards · Manage compliance with F&B hygiene policies a