Senior Software Engineer – ServiceNow-2

ZEISS in India ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics. ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. Further information at ZEISS India. Roles & Responsibilities • Responsibility for implementing and operating the supported solutions within the DevOps team. • Ensuring implementation stays close to the standard in order to avoid technical debt and make optimal use of platform enhancements. • Developing high-quality, sustainable solutions with a forward-looking view across the entire product lifecycle. • Responsibility for the security of the products and solutions to be supported. • Close collaboration across teams and products with other ServiceNow product teams. • Active contribution as a central part of the DevOps product team, including the integration of connected products and systems. • Design and develop ServiceNow HRSD solutions including Case Management, Employee Service Center, Knowledge Management, and Lifecycle Events. • Implement and optimize Employee Center Pro (EC Pro) to deliver modern, personalized employee experiences in global enterprise environments. • Translate complex global HR business requirements into scalable ServiceNow solutions aligned with platform standards. • Configure and extend HR workflows, integrations, and case routing mechanisms. • Ensure seamless integration of HRSD with enterprise systems. • Drive continuous improvement of HR processes, user experience, and self-service capabilities. • Apply AI tools to improve developer productivity (e.g., code generation, documentation, testing). • Leverage ServiceNow platform AI capabilities (e.g., Now Assist) to enhance HR service delivery. • Identify and implement AI-driven use cases in HRSD (e.g., virtual agents, intelligent routing, summarization). • Contribute to best practices for responsible AI usage. Education & Work Experience • Completed a degree in computer science. • 5+ years of experience as a ServiceNow Developer in HRSD and EC Pro in global enterprises. • Deep experience with HRSD modules and EC Pro. • Sound knowledge of JavaScript development, with a focus on object-oriented programming and a solid understanding of class structures, class inheritance, and software design principles. • In-depth knowledge of troubleshooting, performance optimization, and root cause analysis. • Solid experience in designing and implementing integrations (REST/SOAP/PowerShell). • Proven in-depth experience in managing ServiceNow implementation projects and integrating external systems using various integration technologies. • Experience working in agile structures and implementing agile and hybrid projects, complemented by strong teamwork skills and goal orientation. • Basic knowledge of AI technologies and their practical application. • Basic understanding of AI ServiceNow platform capabilities (NowAssist). • Experience as a full-stack developer is helpful but not required. • ITIL Foundation level and project management certification are advantageous. Your ZEISS Recruiting Team: Saptarshi Chowdhury