Senior Customer Success Manager | Corporate ANZ

Who are we? HubSpot is a leading customer platform that brings marketing, sales, service, and operations tools together to help businesses attract, engage, and delight customers. It's our mission to not just help them grow, but to help them grow better.

Our global team builds with heart, curiosity, and a drive to solve for the customer while doing work that matters. We value flexibility, autonomy, and results over where you’re located. This role is open to remote workers anywhere in Australia, with our ANZ office based in Sydney’s CBD. What’s the role?

Senior Customer Success Managers (CSMs) at HubSpot are trusted strategic advisors responsible for driving customer retention and expansion across a portfolio of higher-value Mid-Market and Corporate accounts.

You'll own around 140 complex accounts, leading strategic conversations, strengthening discovery and value realisation, and ensuring customers achieve measurable ROI, adopt HubSpot deeply, and see long-term success with our platform.

You'll use data, AI, and HubSpot 's Customer Prioritisation Framework (CPF) to engage the right customers at the right time - driving both Gross Revenue Retention (GRR) and Gross Expansion Rate (GER).

As a Senior CSM in the Corporate team, you will: Own customer growth, retention, health and delight across a portfolio of higher-value customers. Build trusted relationships with key decision-makers and stakeholders across customer teams.

Lead strong discovery and strategy conversations to understand customer goals, risks, priorities and opportunities. Define what success looks like for your customers and build clear success plans that connect HubSpot usage to measurable business outcomes.

Monitor customer health, identify risks early and create clear mitigation plans. Identify opportunities to expand customer adoption and usage of relevant HubSpot products. Partner closely with Contract Management, Sales, Solutions Architects, Support and other cross-functional teams to support renewal