Product Designer

: - Own the end-to-end design vision and strategy for the assigned business POD's digital journeys (app & web). - Lead, guide and manage the Design & Testing Member(s) in the POD, including performance management and capability building. - Partner with the POD Lead, Product Managers and Business stakeholders to translate product strategy into intuitive design solutions. - Drive user research (moderated/un-moderated) and synthesize customer pain points and expectations into actionable design interventions. - Define and drive the A/B testing and experimentation roadmap for POD journeys in partnership with testing/analytics teams. - Champion adoption and governance of the organization's design system across the POD. - Guide the team on prototyping (including AI-based tools) of new concepts, backed by user research and industry best practices. - Track, review and report design impact using customer experience (CX) metrics and behavioural data, and continuously identify improvement opportunities.