Senior Customer Success Manager

About OpenSesame OpenSesame is the trusted partner for Workforce Reinvention in the age of AI.

OpenSesame delivers integrated software, curated and customizable content, and expert services – embedded into existing learning, HR, and work systems – to help organizations expand their human+AI potential and thrive through change.

Learn more: About the Team : Our Customer Success Managers (CSM's) are trusted advisors to our customers in the elearning space. Our goal is to work with customers to determine how OpenSesame can help them achieve their training goals.

Our CSM provides outstanding service to grow existing accounts by partnering on strategic training initiatives, defining high-level marketing & communication strategies within customer organizations, and driving increased utilization and engagement to our customers over long-term relationships.

Your performance will be measured through renewals, account growth, churn rate, and customer satisfaction metrics of enterprise level customers.

Performance Objectives: In Your First 30 Days: Complete OpenSesame CSM onboarding, gaining a deep understanding of our value proposition and how OpenSesame CSMs support the customer journey. Confidently deliver presentations for each customer journey touchpoint. Conduct a virtual demo of the OpenSesame platform.

Begin onboarding three new enterprise customers. In Your First 60 Days: Develop a comprehensive understanding of the OpenSesame catalog and its alignment with customer needs. Independently manage enterprise accounts at 50% of your portfolio capacity.

Deliver 25 customer meetings, focusing on engagement, retention, and value delivery. Build success plans for the top 30% of your accounts. Begin forecasting and closing upcoming renewals while actively identifying upsell opportunities.

At the End of 90 Days: Fully manage a complete portfolio of complex, enterprise accounts. Deliver all customer journey touchpoints with confidence, including Executive Business reviews with cus