Customer Success Manager

About Bonusly Bonusly helps your team improve engagement and adopt the behaviors that set them, and your organization, up for long-term success. We make employee recognition meaningful, habitual, and connected to what matters most—helping organizations build cultures where people want to stay and grow together.

To learn more about working at Bonusly , check out our Un-Handbook: As a Customer Success Manager at Bonusly , you will take ultimate ownership of the growth, retention, and overall success of your book of business.

We are looking for a strategic, results-oriented professional with an ingrained passion for people and helping our customers unlock maximum value from Bonusly .

We empower CSMs to champion new team and company initiatives and are looking for someone interested in building scalable solutions to engage our entire customer base. You will become an expert on the Bonusly platform, managing and optimizing the customer experience throughout their entire lifecycle:

✅At Bonusly , you’ll… Manage a portfolio of ~100 customers in the mid-market space throughout the life cycle, owning their ultimate success by ensuring they realize the full value of the Bonusly platform.

Own Growth and Retention: Take the reins on critical customer success metrics, including renewal, expansion, and upsell. Ensure Successful Launches: Project manage customer launches and consult on best practices for effective user adoption.

Grow Adoption : influence customers to effectively utilize Bonusly and expand their usage. Driving Adoption requires active planning and expertise with organizational change. Develop Scaled Engagement Strategies: Look beyond 1:1 interactions to design and/or support one-to-many engagement initiatives.

You will build new strategies that maximize adoption, product education, and ongoing value across our broader customer base. Be the Voice of the Customer: Act as an internal champion for our users while balancing Bonusly ’s business goals. You will synthesize